Client Success Manager

Go Local Interactive•Overland Park, KS

77d•Onsite

About The Position

As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication between your clients and our internal product teams. You offer strategic oversight while you manage the daily needs of your assigned clients. You are accountable for client growth and retention, so your success will be measured by metrics such as client satisfaction, retention, and revenue growth. Your internal coordination between multiple media programs will ensure high quality results.

Requirements

Must demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
Must demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
Must demonstrate exemplary written and verbal communication skills
Must demonstrate presentation skills
Must demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
Must demonstrate strategic and creative thinking when solving problems
Must demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
Demonstrated proficient skills in Microsoft Office, including Excel, Word and PowerPoint
Bachelor’s Degree in Marketing, Mass Communications or another related field
2-5 years of account management with client facing experience
1 year Digital Marketing, Advertising, or media industry experience

Responsibilities

Manage and provide strategic oversight to assigned desk of clients
Monitor short-term and long-term optimizations and development of product performance and client opportunity
Formulate metrics to measure company and client success
Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
Communicate information received from clients internally to the appropriate product teams
Create, present, and execute customized strategic growth plans
Ensure internal programs are properly positioned with our clients
Accountable for client growth and retention
Delegate or fulfill required tasks
Research and stay up to date on marketing trends

Benefits

Three (3) medical insurance plan options with Aetna.
100% of Employee Level Coverage for health insurance is paid by Go Local Interactive.
2 Health Insurance Plans are HSA eligible and will receive the following contributions from Go Local Interactive regardless of an employee's contribution to the account: $500 for Employee Only, $1,000 for Employee + Spouse, and $3,000 for Employee + Family or Employee + Children.
FSA and FSA Dependent care eligible.
Dental, vision, $25,000 basic life insurance, short term disability insurances paid for 100% by Go Local Interactive.
401k retirement safe harbor plan available including a 4% company match after 1 year.
Insurances and 401(k) start 1st of the month following 30 days of employment.
Minimum Fifteen (15) Paid Time Off (PTO) days your first year (hours earned each pay date).
Thirteen (13) paid holidays observed annually.
Casual dress code.
Free snacks and Roasterie Coffee everyday!