Client Success Manager

Mai Placement • Brooklyn, NY

8d • Onsite

About The Position

We are seeking a Client Success Manager to own and grow a portfolio of client relationships. This role exists to ensure clients remain satisfied, retained, profitable, and positioned for long-term growth. You will serve as the primary client-facing owner of assigned accounts, working closely with Operations, Billing, Sales, and Leadership to ensure every account receives exceptional service and attention. This is not a customer support role. This is a relationship ownership role. The ideal candidate is highly personable, commercially minded, proactive, and capable of building long-term trust with clients while protecting account profitability and identifying growth opportunities.

Requirements

• Proven experience managing client relationships, accounts, or customer portfolios
• Strong business and commercial judgment
• Ability to handle difficult conversations and escalations professionally
• Highly organized with strong follow-through
• Excellent communication and relationship-building skills
• Comfortable discussing pricing, contracts, budgets, and profitability

Nice To Haves

• Yiddish speaking
• Experience in account management, client success, relationship management, business development, or commercial operations
• Experience managing high-value client portfolios

Responsibilities

• Own client relationships across a portfolio of accounts
• Drive client retention and long-term account health
• Lead renewals, pricing conversations, and account reviews
• Manage escalations and ensure issues are fully resolved
• Identify account growth, expansion, and referral opportunities
• Maintain visibility into account profitability and financial performance
• Coordinate internally with Operations, Billing, Sales, and Leadership
• Ensure clients receive a proactive, high-touch experience

Benefits

• Additional incentive opportunities available for account expansion and new business generated through existing client relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed