Client Success Manager

Pine Services Group • Toronto, ON

12d • Remote

About The Position

One of Pine’s portfolio companies is hiring! This company is an established, growing B2B technology services company that helps small and mid-sized businesses run critical parts of their operations.

Requirements

• 3+ years of experience in a Customer/Client Success, Account Management, or client relationship role
• Experience with Sage Intacct ERP strongly preferred software strongly preferred
• A proactive, high-energy approach with excellent follow-through and attention to detail
• Comfortable operating in a commercially minded role where retention and growth are part of your success metrics
• Strong written and verbal communication skills, with confidence engaging clients at all levels
• Self-motivated and able to work independently in a remote environment

Responsibilities

• Own the full client relationship for an assigned book of business, including renewals, expansion, and long-term retention
• Proactively monitor account health, flag churn risk early, and partner cross-functionally to resolve it
• Lead regular business reviews to align on client goals, priorities, and opportunities for growth
• Identify and pursue upsell and cross-sell opportunities within your client base
• Serve as the go-to point of contact for your accounts, ensuring fast, thoughtful, and consistent responsiveness
• Build long-term champions who advocate for the business through referrals, case studies, and reviews
• Collaborate closely with sales, delivery, and leadership to support client success and drive outcomes
• Maintain accurate account and pipeline records in the company's CRM

Benefits

• Competitive base salary plus a performance-driven variable compensation structure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed