Client Success Manager - Fully Remote

Impact Clients•New York, NY

2d•$8,000 - $15,000•Remote

About The Position

Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap? We're growing fast and we need driven people who want to grow with us. Who We Are Richard Yu is an online business coach with: 100K+ subscribers on YouTube → A growing personal brand on Instagram → We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. The Opportunity This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections. If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on. What You'll Do Onboard new clients with energy and clarity — their first impression of us is you Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus Host weekly group coaching sessions, answering questions and driving momentum Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure Message clients daily across platforms to keep them on track and engaged Create training videos and worksheets to continuously improve our client experience Report daily across Slack, CRMs, and spreadsheets with high attention to detail What We're Looking For Non-negotiables: Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter. Sales experience — you understand how to guide a conversation toward a decision Coaching or mentorship experience — 1:1 and group settings Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation Full-time availability, 8AM–6PM EST, Monday–Friday Based in North America, Europe, or South Africa Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast The mindset we hire for: You're coachable. You don't just accept feedback — you act on it immediately. You think fast and adapt faster. The role will evolve and you'll evolve with it. You're an entrepreneur at heart — you treat your client portfolio like your own business You're willing to put in long hours when it matters, because you know the payoff is worth it You take ownership. Excuses aren't part of your vocabulary. This Is NOT For You If: You have another full-time job or side commitments that divide your focus You need heavy hand-holding or a rigid script to feel confident You crumble under pressure or resent being pushed to improve You're looking for a stable salary regardless of output What You Get $8,000–$15,000+ /month earning potential (base + commission) Commission on renewals, upgrades, referrals, and collections Remote, flexible work environment with a high-performance culture Real mentorship and training — we invest in your growth A front-row seat to a scaling online education company If this sounds like the opportunity you've been waiting for, apply now. We move fast — and so should you.

Requirements

Fluent, articulate English — spoken and written
Sales experience
Coaching or mentorship experience — 1:1 and group settings
Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation
Full-time availability, 8AM–6PM EST, Monday–Friday
Based in North America, Europe, or South Africa
Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast
You're coachable
You think fast and adapt faster
You're an entrepreneur at heart
You're willing to put in long hours when it matters
You take ownership