Client Success Manager

Evolve Security

28d•$75,000 - $85,000•Hybrid

About The Position

The Client Success Manager is a hybrid role that blends client success, project management, and account management. It is a client-facing delivery role that keeps cybersecurity engagements moving from kickoff to closeout. You will serve as the primary point of contact for assigned clients, helping guide cybersecurity engagements through the delivery lifecycle while ensuring expectations, timelines, scope, communication, and client satisfaction stay on track. You will work closely with security engineers, delivery leadership, and business development to ensure client engagements are clearly scoped, well-communicated, and successfully delivered. This role requires someone who can balance structure with flexibility, details with relationships, and client advocacy with operational discipline.

Requirements

3+ years of experience in client success, project management, service delivery, account management, professional services, or a similar client-facing role.
Experience managing client-facing projects, including project plans, timelines, communication plans, action items, and stakeholder expectations.
Experience working with Statements of Work, project scopes, deliverables, and client commitments.
Experience working directly with clients, including executive stakeholders, technical contacts, and cross-functional business teams.

Nice To Haves

Experience managing relationships with clients and internal cross-functional teams is a plus.

Responsibilities

Serve as the primary point of contact for assigned clients throughout active engagements, ensuring clients feel informed, supported, and confident in the delivery process.
Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work.
Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication.
Partner closely with security engineers and delivery leaders to help ensure projects are delivered on time, within scope, and with a high-quality client experience.
Build lasting relationships with client stakeholders by learning their business, communication preferences, priorities, and goals.
Identify and escalate risks related to scope, schedule, responsiveness, client satisfaction, delivery expectations, or renewal health.
Support client onboarding and project readiness by ensuring required information, access, documentation, and stakeholder alignment are in place.
Support Quarterly Security Reviews, client check-ins, renewal preparation, and other client success activities as assigned.
Identify opportunities to improve client satisfaction, deepen relationships, and strengthen the overall client journey.
Recognize potential expansion, renewal, or additional service opportunities and communicate those insights to the appropriate internal stakeholders.
Help improve internal processes, communication standards, project quality, and delivery consistency.