Client Success Manager (MedInsight)

Milliman•Salt Lake City, UT

20h•Remote

About The Position

This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services. The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions. Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. To meet client needs, Client Success Managers are experts in navigating our MedInsight platform and applications, as well as our enterprise tools, and are comfortable working in a cloud-based environment.

Requirements

Bachelor’s degree in related field or equivalent work experience.
5+ years of experience in data analytics, health care, or related field
Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution
Partner cross‑functionally to drive adoption, satisfaction and growth
Identify opportunities to improve client outcomes or business impact
Ability to learn and navigate a variety of technical tools to review and analyze client data
Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions
Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use
Ability to ensure data quality, integrity, and security across all data sources and platforms
Experience with problem-solving and with the ability to work independently and as part of a team
Experience with Databricks and cloud platforms, particularly Microsoft Azure
Prior exposure to healthcare payer or ACO data
Prior exposure to EHR systems, clinical data, and claims data
Strong communication skills (written and verbal)
Team player with excellent interpersonal skills

Nice To Haves

Familiarity with project management software ex. Azure DevOps, Jira
Exposure to Python, R, SQL, or other programming languages

Responsibilities

Responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications.
Deliver timely client support by managing tickets and ensuring service levels agreements are met.
Collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment.
Work closely with client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes.
Manage client communication in the U.S.

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman