Client Success Manager (Tampa, FL)

RealManage•Tampa, FL

3d•Remote

About The Position

RealManage Elevated Onsite is a division of RealManage, specializing in community association management with onsite staff. Our mission is to provide the best possible lifestyle HOA management services by encompassing the Best People, Best Technology, and Best Service. We manage a diverse mix of communities, including age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments. We are a values-based company focused on Integrity, Respect, Selflessness, Personal Relationships, and Always Improving. We are seeking a Client Success Manager to ensure the smooth transition and onboarding of new RealManage Elevated Onsite communities. This role acts as a mentor and trainer, serving as the primary point of contact for onsite teams, providing hands-on training and guidance during onboarding. You will also act as an ambassador, establishing strong relationships with on-site teams and community boards. When not onboarding, you will support the business by filling interim General Manager vacancies and assisting with staff training and operational support. This is a remote position requiring extensive travel across the United States, with potential for extended stays. Candidates with an active LCAM license, residing in Tampa, Florida, are preferred. Travel may occur on short notice, with 50-75% or more of your time spent traveling. When not traveling, you will work remotely from home.

Requirements

Seven years or more as a Community Association Manager.
Superior, professional communication skills (interpersonal, phone, written, etc.) that align with the larger company tone.
Self-motivated, proactive, detail-oriented, and highly organized.
Ability to build relationships with the team, even though the CSM team and the Operations teams we support are located across the country.
Flexible with schedule (some night and weekend requirements).
Self-motivated and able to work independently, while being able to work collaboratively with others on the team, onsite staff for new RealManage Elevated Onsite clients, board members, and other operators throughout the company.
Current Florida LCAM.

Nice To Haves

Candidates residing in Tampa, Florida, are preferred.
Candidates with an active LCAM license are preferred.

Responsibilities

Represent the RM Family of Brands by promoting company processes, culture, and values, and equipping on-site teams with the tools and resources needed for success.
Manage the onboarding process for new communities, ensuring the completion of the Client Success Manager (CSM) checklist prior to the contract start date.
Train newly hired staff on RealManage Elevated Onsite’s processes, including guiding them through the ACAM or CAM training programs, and helping them become proficient in CiraNet, workflows, and overall operations.
Provide training to community boards and ACC Committees, ensuring they are well-prepared to fulfill their roles effectively.
Step in as a General Manager when needed, managing day-to-day operations, running board meetings, supervising on-site staff, coordinating with vendors, and resolving homeowner issues.
Perform other duties as assigned, embodying a "whatever it takes" attitude to support the team and foster successful transitions and operations.