Client Success Manager, Fortune Live Media

Fortune Media • New York City, NY

14d • Hybrid

About The Position

The Client Success Manager will be responsible for delivering a successful client experience for the Fortune Conferences division, both live and virtual. This position requires delivering against contracted benefits and event objectives, working as a sales representative proxy along with supporting the seller's pre-sale efforts. The successful candidate will be a strong client relationship builder and will be able to navigate internal teams (production, programming, marketing, edit, sales) to ensure optimal results for clients. This position must be able to communicate clearly with clients, ensuring their expectations are exceeded. Reports directly to the VP, Events & Executive Experience.

Requirements

• 6+ years of experience in corporate sponsorship management in a live/virtual event setting
• Ability to travel domestically and globally
• Creative mind-set with exceptional attention to detail and great organizational and time management skills
• Excellent client services experience – comfortable interacting with high-level executives
• Strong communications and interpersonal skills, with the ability to build rapport with clients and work collaboratively across functions and departments
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities

Responsibilities

• Assume responsibility for the client experience upon confirmation of the sponsorship sale through to onsite execution and post-event wrap up for both new and existing clients as they renew partnerships.
• Represent sales when working with clients and act as the primary liaison between the sponsor and the internal programming, production, editorial, and marketing teams.
• Partner with the VP of Global Conference Partnerships to communicate conference offerings, sponsorship opportunities, and available inventory to the broader Sales team.
• Collaborate with Sales to develop customized sponsorship proposals that align with client objectives, conference strategy, and available opportunities.
• Maintain and manage sponsorship inventory, ensuring accurate availability, allocation, and visibility into conference offerings.
• Work cross-functionally with Programming, Editorial, Marketing, Production, and other internal teams to assess the feasibility and execution requirements of proposed sponsorship opportunities.
• Support proposal development, revisions, and client requests, ensuring all proposed sponsorship benefits are compelling, accurate, and operationally achievable.
• Ensure all client contract benefits are successfully delivered, working with the client, sales representative, and internal conference production teams to fulfill benefits properly and on time.
• Think strategically, grasping client key messages and priorities, enabling tailored and effective support.
• Maintain a clear and consistent dialogue with the sales representative to ensure client communication meets their expectations.
• Handle event registrations and communications with client executives and non-executives.
• Build and maintain strong relationships with key client stakeholders.
• Provide exceptional customer service by addressing client inquiries and concerns in a timely manner.
• Coordinate with internal teams to ensure successful delivery of client benefits and expectations.
• Develop/enhance and execute custom activations as outlined in the contract.
• Provide internal updates via weekly status reports.
• Serve as the dedicated onsite point person for client executives, ensuring all expectations are met.
• Communicate on behalf of client executives, as needed.
• Assist with client executives’ scheduling, including booking meetings.
• Manage all client-related on-site programs and deliverables.
• Manage on-site client relations.
• Ensure client executives’ experiences as speakers and/or participants are positive.
• Support the overall Fortune Conferences sales team onsite as needed.
• Conduct post-event reviews with clients and sales.
• Support the sales team by identifying opportunities for renewing or upselling additional services to enhance client experiences.
• Work with sales and go-to-market teams on post-event recap materials for all tent-pole events.

Benefits

• 20 vacation days and 2 personal days on top of 11 company holidays and an honor-based sick leave policy
• Health, dental, and vision coverage (90% paid for individuals and families)
• Flexible spending accounts where Fortune contributes to your HSA
• 401(k) plan
• Generous parental leave
• Dependent care benefits
• Commuter benefits
• Cell phone benefits
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed