Client Success Manager (Client Management II) - REMOTE

Net Health•Pittsburgh, PA

22h•$66,400 - $83,000•Remote

About The Position

Net Health is a high-growth, profitable SaaS company in the healthcare industry that helps caregivers harness data for human health. They offer a work-from-anywhere environment and unlimited PTO, along with a welcoming and collaborative culture and progressive benefits. Their software and predictive analytics cover the continuum of care from hospital-to-home across various medical specialties, helping patients get better, faster, and live more fulfilling lives.

Requirements

Bachelor’s degree in Healthcare Administration, Business, Information Systems, or a related field — or equivalent experience.
3+ years in client success, account management, or healthcare software PLUS 3+ years in healthcare revenue cycle management preferably using Optima Direct Bill.
Solid understanding of healthcare operations and EHR systems.
Strong communication, relationship-building, and problem-solving skills.
Ability to manage multiple clients and priorities in a fast-paced environment.

Nice To Haves

Experience with CRM tools (e.g., Salesforce) and customer success platforms is a plus.

Responsibilities

Independently manage a moderate portfolio of clients across the full post-implementation lifecycle (At-large SMB/mid-market up to enterprise segments).
Serve as the primary point of contact, driving adoption and satisfaction through proactive engagement, training, and support.
Conduct standard business reviews and strategic check-ins with client stakeholders.
Monitor client health data to identify risks and opportunities; resolve routine issues and escalate complex ones.
Surface upsell and renewal signals and support renewal preparation in partnership with Sales.
Collaborate across Support, Product, and Implementation to advocate for client needs.
Maintain accurate records of client interactions and status in the CRM.
Serve as an adjunct to the CSM team to support RCM/billing needs.