Client Success Manager

Bloom Growth™

6d•$50,000 - $80,000•Remote

About The Position

Bloom Growth is seeking a Client Success Manager whose job is to protect and grow the revenue the business has already earned. This role exists to drive adoption of Bloom’s operating system and the measurable outcomes it produces—so that customers stay, expand, and refer. You will manage a high-volume portfolio of clients and be accountable for moving each account forward: closing the gap between what clients signed up for and what they’re actually using, identifying adoption risks before they become renewal challenges, and helping customers achieve meaningful business outcomes. This role is ideal for someone who thinks in outcomes, not activities—someone who can run a proactive outreach rhythm, lead structured conversations with stakeholders, and turn every interaction into progress toward adoption, retention, and growth.

Requirements

2–3 years of experience in client success, account management, or a related role
Experience managing multiple customer accounts in a high-volume environment
Demonstrated ability to independently manage client initiatives from start to finish
Strong ability to lead structured business conversations and identify opportunities for improvement
Proficiency with CRM systems, preferably HubSpot
Excellent written and verbal communication skills
Ability to thrive in a fully remote work environment

Nice To Haves

Experience in a SaaS (Software-as-a-Service) environment
Bilingual in Spanish
Experience supporting customer retention, adoption, or expansion initiatives

Responsibilities

Manage a portfolio of customer accounts, driving adoption, retention, and expansion
Execute proactive outreach aligned to client goals, milestones, and business outcomes
Lead onboarding engagements and help customers achieve meaningful adoption milestones
Conduct customer success reviews to identify adoption gaps, opportunities, and next steps
Identify at-risk accounts and implement recovery plans to improve customer outcomes
Facilitate customer conversations focused on business outcomes and value realization
Design and execute scalable customer engagement initiatives, including campaigns, automations, and office hours
Identify and pursue expansion and referral opportunities within existing accounts
Maintain accurate customer records and account activity within HubSpot
Share customer insights and feedback with internal stakeholders
Partner cross-functionally with Customer Experience, Product, Sales, and Marketing teams to improve customer outcomes