Client Success Manager 2

Asher Health•Richardson, TX

1d•$100,000 - $120,000•Onsite

About The Position

The Client Success Manager - L2 owns a named roster of approximately 100 Tier 2, Tier 2 cusp, and growth-potential Asher Health partners. This role is responsible for the complete partner lifecycle, including reactivation, launch, follow-up, retention, and growth. The Client Success Manager - L2 helps each partner establish consistent order production, activate their database, maintain at least one successful offer, and progress toward Tier 1. Partners remain with their Client Success Manager as they grow. A partner is not automatically reassigned simply because they begin producing. The person who develops the relationship and creates the growth maintains ownership of that success. Performance is measured by incremental monthly orders, roster revenue, partner tier advancement, and roster quality—not internal activity alone.

Requirements

Three or more years of experience in client success, account management, business development, partner growth, medical sales, or a related revenue-focused role
Demonstrated success managing and growing a portfolio of accounts
Strong understanding of revenue growth, retention, and customer lifecycle management
Ability to translate performance data into specific account-growth strategies
Experience identifying cross-sell, expansion, or upsell opportunities
Strong relationship-building and executive communication skills
Ability to manage a large portfolio while prioritizing accounts based on opportunity and risk
Strong business acumen, organization, and personal accountability
Ability to collaborate effectively across multiple departments
Comfortable operating in a high-growth, performance-driven environment
Willing and able to work in person at Asher Health’s Richardson, Texas office four days per week

Nice To Haves

Experience working in, owning, operating, selling to, or supporting: Gyms and fitness businesses, Wellness clinics, Medical spas, Chiropractic practices, Physical therapy practices, Medical practices, Healthcare or telehealth organizations, Registered nursing or clinical care environments
Experience as a gym owner, clinic owner, practice manager, healthcare account manager, medical sales professional, or Registered Nurse
Experience advising business owners, medical providers, or clinical leaders
Knowledge of patient acquisition, patient retention, program launches, and recurring-revenue models
Familiarity with weight management, hormone optimization, peptides, supplements, laboratory services, or related wellness programs
Ability to communicate credibly with physicians, nurse practitioners, Registered Nurses, chiropractors, physical therapists, practice owners, and nonclinical business owners
Experience with database reactivation, offer launches, or lifecycle marketing
Familiarity with CRM, reporting, and account-management platforms
Experience helping healthcare or wellness businesses launch and grow new offerings
An active or previous RN license is highly valued but not required

Responsibilities

Serve as the primary owner and strategic point of contact for an assigned roster of approximately 100 partners.
Manage the complete partner lifecycle, including reactivation, launch, follow-up, retention, and growth.
Develop an individualized growth strategy for each assigned partner.
Maintain ownership of partners as they progress into Tier 1 cusp and Tier 1.
Prioritize accounts based on performance, potential, risk, and growth opportunity.
Maintain accurate documentation of partner goals, performance, risks, opportunities, and next steps.
Take direct accountability for the overall health and performance of the assigned book of business.
Help each partner establish at least one active and consistently producing program or offer.
Build account-specific strategies designed to increase monthly orders and roster revenue.
Reactivate partner databases through targeted campaigns and structured follow-up.
Identify operational, educational, marketing, or engagement barriers limiting partner performance.
Move partners from Tier 2 cusp into Tier 2 and from Tier 2 into Tier 1 cusp or Tier 1.
Identify appropriate cross-sell opportunities across Asher Health’s programs and services.
Help partners incorporate Asher Health’s offerings into their customer or patient journeys.
Coordinate with internal teams to execute partner growth initiatives.
Build trusted relationships with business owners, executives, providers, and operational stakeholders.
Conduct structured account reviews focused on performance, barriers, opportunities, and agreed-upon actions.
Maintain a communication cadence based on each partner’s tier, opportunity, and level of risk.
Serve as the internal voice of the partner while holding the partner accountable for commitments.
Provide practical business guidance that helps partners grow their programs.
Establish credibility with clinical and nonclinical stakeholders.
Collaborate with Sales, Marketing, Support, Clinical Operations, Billing, and other departments to address partner needs.
Review partner orders and roster revenue every week.
Maintain an accurate weekly scorecard for the assigned portfolio.
Identify declining order trends before valuable partners become significantly at risk.
Create and execute recovery plans for declining accounts.
Track account movement across established performance tiers.
Report growth opportunities, risks, and forecasts to leadership.
Use performance data to determine where time and resources will generate the greatest impact.