Client Success Manager

CancerNavigator

15h • Remote

About The Position

CancerNavigator is a healthcare startup (remote, headquartered in Washington, D.C.) dedicated to supporting cancer patients in their hour of need. Cancer is the number one cause of death for commercially insured Americans and the top cost driver for health plans, and cancer patients are struggling. CancerNavigator provides a white-glove, end-to-end cancer support service for patients and their families, working with health plans across the country to provide 1-1 support to members facing a cancer diagnosis. This support is delivered through dedicated Oncology Certified Nurses, who work with members to catch cancer early, get them to fantastic experts for their care, and help them through the thousands of other problems patients and their families face. The company has established a strong client base, serving approximately 1 million covered lives across about 50 clients. In 2026, CancerNavigator is accelerating and is looking for a new client-focused team member with strong interpersonal and operational skills who delights in producing excellent results for clients. This role involves managing a client portfolio and driving client success by building strong, lasting relationships, navigating difficult conversations, and maximizing the impact of the service for each client.

Requirements

• 2+ years experience in a client-facing role for a health benefits company serving self-insured groups (large employers, public sector groups, labor & trust)
• Demonstrated success building and nurturing relationships with clients
• Demonstrated ability navigating challenging conversations (product issues, renewals, etc.)
• Strong sense of responsibility for patient and client experience
• Excellent presentation skills – both virtually and in person
• Strong project management, written and verbal communication skills
• Willingness to travel for client and team in-person sessions (projected 25%)
• Self-motivated, client-focused individual
• Evidence of entrepreneurial agility, flexibility, and grit
• High levels of EQ and humility

Responsibilities

• Building strong, lasting relationships with a portfolio of clients
• Navigating difficult conversations
• Driving patient impact for our clients
• Leading new clients through implementations
• Delivering semiannual reporting and leading annual renewals
• Solving any client issues that may arise
• Identifying ways to increase utilization of the service
• Collaborating with the product team to implement new solutions and tools

Benefits

• Salary Range: $110-120k (dependent on qualifications and experience)
• Performance-based incentive compensation
• Remote-first work; live where you want within the U.S.
• All-company on-sites 2-3 times per year in Washington D.C. (HQ) or other locations
• Medical and Dental Insurance (80% employer paid)
• Vision Insurance (100% employer paid)
• Healthcare and Dependent Care FSA
• Group Life and AD&D Insurance (involuntary with the option to buy-up coverage)
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees