Client Success Manager

WeaveGrid, Inc.•San Francisco, CA

1d•Hybrid

About The Position

In this role, you are responsible for delivering exceptional grid and driver value through utility EV managed charging and virtual power plant (VPP) programs. You will own multiple large deployments, with a high degree of autonomy and accountability across critical accounts. This is a highly visible, client-facing role at the intersection of clean energy technology and enterprise program delivery. You will serve as a trusted advisor to utility partners, helping them maximize the impact of their EV charging programs and achieve meaningful outcomes for both the grid and end users.

Requirements

6+ years of full-time experience working in some combination of enterprise client success, program implementation, management consulting, energy, utilities, or related areas.
Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally.
Demonstrated ability to manage multiple complex clients and projects simultaneously, while flexibly taking on a variety of tasks in response to immediate needs.
Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.) and at least some exposure to program management tools like JIRA; content management systems (CMS) like Sanity; analytics/reporting tools like Mode Analytics or Tableau.
Based in the United States, willing to travel 1 to 2 weeks per month at times.

Nice To Haves

Domain expertise in one or some of: electric mobility, electric utilities, enterprise software systems, SaaS delivery.
Experience working with utilities on customer-facing programs, especially in California or in similar regulatory environments.
Experience delivering both client and user success in B2B2C environments.
Experience in IT implementation.

Responsibilities

Serve as the primary point of contact for contracted and ongoing client programs, centered on the WeaveGrid SaaS platform.
Lead internal and client team coordination to launch newly contracted programs.
Execute driver enrollment growth activities, aligning client-, partner-, and WeaveGrid-led efforts.
Lead ongoing meetings and on-site workshops with the client.
Maintain account delivery plan and execute against the plan.
Proactively share data-driven insights with clients.
Interface with program evaluation and reporting efforts, including with 3rd party evaluation partners and/or regulators as needed.
Own client issue resolution from triage through closure; manage incident communications to all relevant stakeholders.
Serve as the single-threaded internal owner of account success.
Balance internal and external priorities, keeping all key stakeholders aligned on achieving shared goals; Manage client expectations concerning products and services.
Coordinate with WeaveGrid’s Solution Design and Integrations team on non-standard projects (e.g., SSO integration), and other IT implementations that support the objectives of the program.
Work with Product to identify and roll out opportunities to increase conversion and retention for your programs.
Support account extension and expansion work in coordination with other WeaveGrid team members for your assigned enterprise clients. This includes developing a deep understanding of the client's needs and proactively identifying areas where WeaveGrid could help.
Partner with internal regulatory teams to support utility program approvals through applicable regulatory processes.
Coordinate with internal regulatory teams to support utility program approvals via the regulatory process.
Work with the Market Development team to develop case studies, award applications, and conference presentations.
Coordinate with WeaveGrid’s Business Development team, contributing to RFX proposals, bid defenses, and SOWs for existing clients.
Be a team player in a fast-moving company.
Tasks may include internal process creation, sales support for prospective clients, or other opportunities to step up.