Client Success Manager

Bionews, Inc.•New York, NY

23h

About The Position

Bionews is seeking a dynamic and results-driven Client Success Manager to oversee the strategic execution of digital advertising campaigns for leading pharmaceutical brands. As a key member of the Client Success team, this role involves close collaboration with Sales, Marketing, Ad Ops, Performance Strategy, Editorial, and Audience Growth teams to ensure seamless campaign delivery and exceeding client expectations.

Requirements

Bachelor’s degree (Advertising, Marketing, Communications or other relevant areas)
1-2 years of experience in digital publishing sales support (pre and post sale)
Exceptional communication and client service skills
High attention to detail and strong time management and prioritization skills
Positive attitude and a willingness to learn and strategically solve problems
Fluency in digital media pricing models such as CPM; CPUV; CPC, etc.
Strong understanding of DCM, Microsoft Office, Salesforce, Google Ad Manager, Google Analytics
Familiarity with DoubleVerify, Crossix, IQVIA, etc.

Nice To Haves

Previous experience in, or a strong professional interest in, the Pharma/Healthcare space is highly preferred.

Responsibilities

Build and maintain strong relationships with clients, acting as their primary point of contact throughout the entire campaign lifecycle from pre-sale to post-sale.
Collaborate with Sales and Marketing teams on RFP responses, developing tailored campaign proposals that align with client objectives and deliver measurable results.
Partner with Editorial, Ad Ops, Audience Growth, and Performance teams to ensure campaigns are executed flawlessly, delivered on time, and exceed brand KPIs.
Monitor campaign performance, analyze key metrics, and provide insightful wrap reports to client partners.
Identify opportunities for upselling to drive business growth and retention.

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