Client Success Manager

Aspirion • Columbus, GA

18h • Remote

About The Position

For over two decades, Aspirion has delivered market-leading revenue cycle services, specializing in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid. The company values its team of over 1,400 teammates, considering them the foundation of its success. Aspirion is committed to client excellence, aiming to achieve outstanding outcomes and the highest revenue yield in the shortest possible time. They foster a results-oriented, challenging, rewarding, and flexible work environment that encourages personal and professional growth. Joining Aspirion offers the opportunity to engage with innovative technology, collaborate with a diverse team, and contribute to the success of hospital and health system partners. Aspirion is supported by Linden Capital Partners, its private equity sponsor. The Client Success Manager provides premium client support through account management, denied claim recovery, and complex claims investigations for assigned clients, building and maintaining effective relationships, assessing client needs, and serving as a liaison between clients and operations.

Requirements

• Problem solver with the ability to identify issues, provide feedback and follow-up to resolution.
• Strong interpersonal, written, and oral communication skills.
• Effective organizational time-management and detailed-oriented skills to handle multiple tasks and ensure accuracy.
• Ability to establish and maintain cooperative working relationships with colleagues.
• Perform effectively in environments with frequent workload changes and competing demands.
• Efficient at handling and prioritizing multiple tasks and projects in a time-sensitive environment
• Proficient in Microsoft Office
• Critical thinking skills
• Social perceptiveness and emotional intelligence
• Confidence in communicating effectively with Executive level professionals
• General understanding of medical billing and denials management
• Track record of high performance
• Bachelor's degree required

Nice To Haves

• Minimum of 2 years of responsible client management experience preferred
• Minimum of 2 years of denials management experience preferred

Responsibilities

• Build and manage ongoing professional relationships with clients and stakeholders.
• Ensure we maintain relationships at multiple levels within the client.
• Provide insights to help drive consistent account placements from assigned clients.
• Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive.
• Organize training for clients by assessing their needs and communicating with both client and Aspirion departments.
• Communicate with clients to resolve escalated processing/protocol issues.
• Conduct monthly operational reviews and quarterly business reviews with clients, on site if client preference.
• Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution.
• Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided.
• Provide regular updates to clients regarding Aspirion’s contribution to their revenue.
• Analyze trends and report on key performance indicators.
• Identify and assess client needs to exceed expectations.
• Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality.
• Maintain HIPAA certification and compliance.
• Provides client with feedback of systemic account issues.
• Draft and send client visit memo to client detailing issues discussed and resolved during visits.
• Include Aspirion success stories in memo.
• Ensures any account projects are being worked in a timely fashion (e.g., provider relations spreadsheets, billing projects, etc.).
• Creates process for obtaining information and resolving issues with client.
• Create Processes and Protocols document for Aspirion Team to follow and review.
• Requests system access credentials and assist with system access issues.
• All other duties as assigned to maintain company standards and client protocols.
• Performs other related duties as assigned.

Benefits

• unlimited opportunities for advancement
• a full benefits package, including health, dental, vision and life insurance upon hire
• matching 401k
• competitive salaries
• incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level