Client Success Manager, Real Estate

Cailleo Properties•Green Bay, WI

10d•Onsite

About The Position

We are a growing real estate company looking for a Client Success Manager to take ownership of our client experience from the moment a property goes under contract through closing and beyond. You will not spend your day reading scripts or answering routine customer service calls. You will build relationships, solve real problems and help people successfully navigate one of the biggest financial transactions of their lives. You will have the freedom and responsibility to own the client experience. You will become a trusted resource for buyers and sellers who need someone organized, caring and dependable in their corner. Every day will be different. Some days you will celebrate a smooth closing with a happy seller. Other days you may help track down an heir, gather information needed to release a lien or find a creative solution that keeps a complicated transaction moving forward. Most importantly, your work will matter. You will directly influence whether clients feel cared for, whether transactions close successfully and whether people are excited to recommend our company to others. You will also join a growing company where great people are given opportunities to take on more responsibility, develop new skills and grow their careers.

Requirements

Exceptional communicator who makes people feel heard and cared for
Highly organized and rarely let details slip through the cracks
Takes ownership instead of waiting for someone else to solve the problem
Can manage multiple priorities while remaining calm and focused
Naturally curious and willing to dig until you find an answer
Knows the difference between something that is important and something that is truly urgent
Comfortable navigating difficult or sensitive conversations
Enjoys building relationships and helping people
Welcomes feedback and is always looking for ways to improve
Brings positive energy and follows through on what they say they will do
Strong communication, organization and problem solving skills

Nice To Haves

Experience in real estate, title, transaction coordination or client service

Responsibilities

Become the main point of contact for clients after they go under contract
Build trust with buyers and sellers through proactive, thoughtful communication
Make sure clients always understand what is happening and what comes next
Coordinate with our title company, clients and internal team to keep transactions moving toward closing
Track important dates, documents and outstanding items
Identify potential problems early and take ownership of finding solutions
Help navigate occasional complex situations involving liens, heirs, missing information or other closing obstacles
Follow up after closing and turn exceptional client experiences into reviews and referrals
Maintain accurate notes, updates and next steps in our systems
Organize your day through time blocking and thoughtful prioritization
Stay connected to the title company process, help remove obstacles when needed and make sure our clients receive an exceptional experience throughout.