Client Success Manager

VALD • Vancouver, BC

71d • Hybrid

About The Position

VALD is seeking a Client Success Manager to join their team in Texas. This role is ideal for health or performance professionals looking for a career change, particularly those passionate about technology's role in their field. The Client Success team focuses on helping clients implement and integrate VALD technology, ensuring a smooth onboarding process and providing ongoing support throughout their journey with VALD products.

Requirements

• Must have used VALD Technology in your current or previous role.
• The ability to understand and share the client’s perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.
• Demonstrated ability to build positive relationships quickly.
• The ability to think outside of the box to find appropriate solutions.
• Adaptable and willing to learn new skills and processes.
• Become an expert on VALD systems.

Nice To Haves

• Physiotherapist, exercise physiologist or sports scientist background.
• Go-getter with excellent people skills.
• Can-do attitude.
• Interest in technology and helping clients implement systems and solutions.
• Self-starter comfortable supporting and educating clients.
• Great organizational and communication skills.
• Empathy
• Excellent communication skills – both verbal and written.
• Attention to detail and a commitment to quality control.
• Strong critical thinking, analytical, and strategic problem-solving skills.
• Highly organized with practical time management skills.
• Prior experience using VALD systems.

Responsibilities

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships with clients through online methods and occasionally face-to-face.
• Identify client support needs and opportunities for growth.
• Conduct online client presentations using Microsoft Teams.
• Perform regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Benefits

• Industry-leading compensation
• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across various disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• Regular travel opportunities to get the entire VALD team together for your ongoing development.
• The latest equipment and remote setup to perform at your best.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed