Client Success Manager

VALD • Vancouver, BC

15d • Hybrid

About The Position

VALD is seeking a Client Success Manager to join their team in Texas. This role is ideal for health or performance professionals, such as physiotherapists or athletic trainers, who have experience in clinical or high-performance settings and are passionate about technology's role in their profession. The Client Success team is responsible for assisting clients with the implementation and embedding of VALD technology, providing seamless onboarding, and continuous support throughout their journey with VALD. As a Client Success Manager, you will serve as the VALD subject matter expert for an assigned portfolio of clients, aiming for the highest level of client satisfaction in service delivery.

Requirements

• You must have used VALD Technology in your current or previous role.
• The ability to understand and share the client’s perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.
• Demonstrated ability to build positive relationships quickly.
• The ability to think outside of the box to find appropriate solutions.
• Adaptable and willing to learn new skills and processes.
• Become an expert on VALD systems.

Nice To Haves

• Empathy
• Excellent communication skills – both verbal and written.
• Attention to detail and a commitment to quality control.
• Strong critical thinking, analytical, and strategic problem-solving skills.
• Highly organized with practical time management skills.
• Background as a physiotherapist, exercise physiologist or sports scientist.
• A go-getter who is excellent with people, with a can-do attitude and who is interested in technology and helping clients implement systems and solutions.

Responsibilities

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships with clients through online methods and occasionally face-to-face.
• Identify client support needs and opportunities for growth.
• Online client presentations using Microsoft Teams.
• Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Benefits

• Industry-leading compensation
• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across various disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• Regular travel opportunities to get the entire VALD team together for your ongoing development.
• The latest equipment and remote setup to perform at your best.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed