Client Success Manager

Capital City Press•New Orleans, LA

28d•Hybrid

About The Position

The Client Success Manager (CSM) is responsible for supporting outside sales representatives by managing key advertising partners’ accounts on a daily basis. This role ensures a smooth transition from sale to execution and reporting. This role coordinates the onboarding and launching of new customers and is responsible for ensuring client deliverables are achieved in accordance with their business goals and objectives. The CSM is client-facing should display a deep understanding of the clients’ business and vertical and make ongoing strategy recommendations. A successful CSM will increase client retention through strong customer service, sound strategy and marketing consult and detailed client reporting.

Requirements

1-2 years of sales support and/or digital marketing experience
Considerable knowledge of math, computer, Microsoft Office Suite and basic office equipment.
Attention to detail
Skilled in Microsoft Office and other basic office programs
Interpersonal skills, demonstrating the ability to work with internal and external customers effectively
Communication, presentation and organizational skills; talking to others to convey information effectively.
Strong time management and ability to multi-task
Ability to self motive and work independently, without supervision.
Ability to make accurate and timely decisions in a deadline-driven environment
Ability to manage multiple priorities and deadlines
Ability to work effectively with coworkers and others
Ability to minimize errors with attention to detail
Ability to balance reports
sitting, hear normal conversations and speak clearly so someone else can understand what you say.
finger dexterity, sitting, walking, and rapid working speed.
Repetitive motion.

Nice To Haves

Previous experience in a media company and/or marketing agency preferred

Responsibilities

Communicate daily with key advertising clients, primarily via email, phone and virtual Microsoft Teams meetings
Assists customers by providing information and advice on advertising campaigns and options.
Research accounts’ businesses and their business verticals to deeply understand latest marketing trends and other pertinent information needed to consult clients in marketing.
Schedule and facilitate onboarding of new customers to ensure campaigns are set up correctly and that client expectations will be met.
Coordinate with sales representatives on scheduling of campaigns to ensure maximum ROI
Communicate with digital marketing vendor partners to place digital marketing campaigns
Create data driven optimizations of campaign strategy.
Check to ensure proper delivery of all ads to promote client satisfaction and retention.
Create and share ongoing digital campaign reporting for clients.
Ensure proper setups of all campaign tracking technologies and code.
Meet with partner sales reps weekly to review pending deliverables and overall account health of customers.
Performs all other job-related duties as assigned.