Client Success Manager (Client Management III) - REMOTE

Net Health•Pittsburgh, PA

3h•$70,288 - $87,860•Remote

About The Position

About Net Health Belong. Thrive. Make a Difference. Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives. World-Class Benefits That Reflect Our World-Class Culture. Click Here to Learn More!: #WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave JOB OVERVIEW The Client Success Manager (CSM) is a trusted advisor and advocate for Net Health clients, responsible for driving adoption, satisfaction, and long-term value from our solutions. The CSM builds strong relationships with healthcare providers and administrators, ensuring they achieve their strategic goals through effective use of Net Health’s software. This role is ideal for someone who is client-focused, data-driven, and passionate about healthcare technology.

Requirements

Bachelor’s degree in healthcare administration, Business, Information Systems, or related field or equivalent experience
Minimum 3+ years client success, account management, or healthcare software support
Strong understanding of healthcare operations and EHR systems.
Excellent communication, relationship-building, and problem-solving skills.
Ability to manage multiple clients and priorities in a fast-paced environment.
Microsoft Office Suite
Salesforce or equivalent CRM tool (customer success platforms a plus)

Responsibilities

Serve as the primary point of contact for a portfolio of clients’ post-implementation.
Develop deep understanding of client goals, workflows, and success metrics.
Drive product adoption and usage through proactive engagement, training, and support.
Monitor client health using data and insights to identify risks and opportunities.
Collaborate with Support, Product, and Implementation teams to resolve issues and advocate for client needs.
Conduct regular business reviews and strategic check-ins to ensure alignment and satisfaction.
Identify and support upselling and renewal opportunities in partnership with Sales.
Maintain accurate records of client interactions and status in CRM systems.