Client Success Manager

Wonder•Chicago, IL

1d•Hybrid

About The Position

This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking for a motivated and ambitious go-getter, a true hunter who thrives in a fast-paced, dynamic startup environment. If you're a closer with a passion for building relationships and a relentless focus on revenue growth, this is your opportunity to own a portfolio of high-value corporate clients. You’ll manage high-value corporate clients like banks, law offices, and tech firms who rely on Grubhub to feed thousands of employees daily, and you’ll play a central role in expanding programs as companies rethink their in-office and at-home meal programs and benefits. Wonder is the mealtime platform built to feed every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every mealtime effortless. Through the Wonder app, customers can combine hundreds of dishes from exclusive, chef-developed concepts in a single order so everyone gets exactly what they’re craving. Wonder’s portfolio of brands includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy®-winning media company Tastemade. Together, we're united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt, and pepper. And we're just getting started.

Requirements

A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role.
Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth.
Exceptional communication, negotiation, and relationship-building skills.
A history of thriving in fast-paced, high-pressure environments.
Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required.

Responsibilities

Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement
Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.