Client Success Manager, Google Cloud & Google Workspace

USA TODAY Co.

2d • $70,000 - $75,000 • Remote

About The Position

The Client Success Manager (CSM) owns the post-onboarding lifecycle for a dedicated portfolio of accounts. In this role, you will drive product adoption, ensure high client retention, and directly execute upsell and cross-sell strategies across our Google Cloud, Google Workspace, and integrated solution suites. This is a quota-carrying position that blends high-touch account management with strategic revenue expansion. You will serve as the primary advocate and trusted advisor for our clients, ensuring they extract maximum value from their technology investments.

Requirements

• 3+ years of account management, account executive, or client success experience within a B2B SaaS, IT consulting, or cloud services environment (quota-carrying experience required).
• Strong foundational knowledge of the Google Cloud/Google Workspace ecosystem and modern platforms
• Proven track record of managing contract renewals, negotiating expansions, and navigating commercial conversations with decision-makers.
• Exceptional presentation and communication skills, with a demonstrated ability to translate technical cloud architectures into tangible business outcomes for C-suite clients.
• A self-starter mentality comfortable working in a fast-paced, high-growth technology environment.

Responsibilities

• Identify, scope, and close cross-sell and upsell opportunities (e.g., seat expansions, tier upgrades, advanced cloud services, and integrations) to consistently hit quarterly OTE targets.
• Own Net Revenue Retention (NRR) for your assigned portfolio. Proactively monitor client health metrics, identify renewal risks, and deploy proactive retention strategies.
• Lead regular Business Reviews (QBRs) with client executives and stakeholders to align their operational goals with UpCurve Cloud’s technical solutions.
• Work closely with clients to optimize their utilization of Google Workspace, driving deep user adoption and workflow efficiency.
• Act as the bridge between your clients, the technical deployment teams, and support engineers to ensure seamless project delivery and rapid escalation resolution.

Benefits

• Robust medical, dental, and vision insurance plans.
• 401(k) plan with company matching.
• Generous paid time off (PTO) allocation and observed company holidays.
• Direct exposure to leading-edge cloud tech and clear internal career progression paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed