Client Success Manager (full-time, one position)

LeanTaaS • Santa Clara, CA

7d • $130,187 - $130,500 • Hybrid

About The Position

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Requirements

• Master’s degree (or foreign equivalent) in Business Administration, Business Analytics or related field
• Six (6) months of marketing experience
• Six (6) months of marketing experience must include experience in Google Analytics and CX
• Any suitable combination of education, training, or experience is acceptable.
• All experience may be acquired concurrently.

Responsibilities

• Work closely with the iQueue for Operating Rooms Implementation, Product and Data Engineering teams to successfully implement LeanTaaS' iQueue software and improve processes at both new and existing clients.
• Problem solver for client issues by using technical knowledge to analyze raw data from the clients’ healthcare software, detect trends or patterns to make accurate assessments, and convey actionable takeaways.
• Utilize Data Analytics and Visualization tools (SQL, Tableau, and Excel) for software usage to identify opportunities for engagement and upselling, increase the value our clients receive, and ensure retention.
• Master healthcare software industry and iQueue for OR product suite to train cross-functional client stakeholders on product features.
• Serves as the subject-matter expert and able to handle sensitive discussions to implement change management and improve operational processes.
• Create internal and external facing communications, product resources, and reports about client data, health and engagement.
• Consult with hospital leadership to set goals for operational excellence, interpret data metrics, develop actionable recommendations for improved client engagement, and demonstrate product ROI.
• Build and cultivate hospital relationships with existing clients and within all parts of the organization.
• Work collaboratively with Product and Design teams to synthesize hospital partners’ feedback to achieve software success, drive product development, provide the best product for the client and our market.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level