Client Success Manager

Bamboo Works

11d•Remote

About The Position

Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.

Requirements

3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.

Nice To Haves

Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.

Responsibilities

Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.