Client Success Manager (Remote)

SmartScale360•, FL

1d•Remote

About The Position

SmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients.

Requirements

3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field
Experience managing U.S.-based clients or working with U.S. companies is strongly preferred
Strong verbal and written English communication skills, with confidence communicating directly with clients
Proven experience managing client relationships, account portfolios, customer onboarding, and client retention
Experience coordinating with Recruitment, Operations, HR, or cross-functional teams
Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues
Experience conducting client check-ins, business reviews, performance updates, or account reviews
Familiarity with CRM systems, account management platforms, and project management tools
Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities
Self-motivated, detail-oriented, and comfortable working independently in a remote work environment
Hands-on experience in Client Success, Customer Success, Account Management, Client Relations, or a related client-facing role
Confident communicating with U.S.-based clients in English

Nice To Haves

Recruitment or staffing experience is a strong advantage

Responsibilities

Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle
Build and maintain strong long-term client relationships through proactive communication and regular follow-ups
Lead client onboarding and implementation, ensuring a smooth transition from sales to operations
Understand client goals, requirements, and expectations and ensure services are aligned with their business needs
Conduct regular client check-ins, account reviews, and performance updates
Monitor client satisfaction, engagement, account health, and service performance
Address client concerns, resolve issues, and coordinate escalations and solutions when needed
Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met
Track client metrics, account activity, deliverables, renewals, and key milestones
Maintain accurate CRM records, account notes, reports, and client documentation
Identify opportunities for client retention, account expansion, upselling, and service improvement
Support contract renewals and strengthen long-term client partnerships
Identify process improvements that enhance customer experience, client satisfaction, and operational efficiency