Client Success Manager

Salem Media Group, Inc•Quincy, MA

71d•Hybrid

About The Position

Salem Media Boston is seeking a highly motivated, detail-oriented Client Success Manager (CSM) to support both internal teams and external clients across our growing multimedia platform. This role is ideal for someone who thrives in a fast-paced environment, excels at client communication, and has strong digital marketing expertise. The CSM will play a critical role in ensuring campaign success, client satisfaction, and operational excellence, serving as a key bridge between sales, clients, and digital execution teams.

Requirements

2–5+ years of experience in digital marketing, client success, or account management
Strong working knowledge of Google Ads
Strong working knowledge of SEO best practices
Strong working knowledge of Website CMS platforms - WordPress
Strong working knowledge of Email marketing platforms (e.g., Salesloft Mailchimp, HubSpot, Constant Contact)
Experience with Microsoft Office Suite: Excel (data tracking/reporting), PowerPoint (client presentations), Outlook (communication & scheduling)
Familiarity with Canva or similar design tools
Excellent organizational and multitasking abilities
Strong communication and interpersonal skills, especially in face-to-face client settings
Ability to be both proactive and highly responsive in a deadline-driven environment

Nice To Haves

Highly responsive, “Johnny-on-the-spot” mindset
Solutions-oriented with a strong sense of ownership
Comfortable managing multiple priorities simultaneously
Strong attention to detail and follow through
Team player with a positive, client-first attitude

Responsibilities

Serve as a primary point of contact for Boston-based clients, providing in-person and remote support
Partner with the General Sales Manager and Account Executives to ensure successful campaign execution
Provide strategic and tactical support across digital marketing campaigns (approx. 50% of workload)
Deliver insights, updates, and recommendations to improve campaign performance
Respond quickly and effectively to client needs, acting as a true “go-to” problem solver
Collaborate with internal teams to ensure seamless campaign implementation and reporting
Build presentations, reports, and performance summaries using tools like PowerPoint and Excel
Support scheduling, workflow coordination, and project management across multiple campaigns
Support and optimize campaigns across Google Ads (search/display), SEO initiatives, website performance and updates, and email marketing and drip campaigns
Work closely with SEO partners/managers to ensure proper resource allocation and continuous improvement in rankings and performance for office websites
Manage and execute email drip campaigns for the General Sales Manager and sales team as a main part of the outbound sales strategy
Oversee and maintain social media platforms
Plan and publish weekly posts
Ensure consistent branding and messaging
Maintain and update multiple office websites with fresh, relevant content