Client Success Manager

OPOC.us • Worthington, OH

42d • Onsite

About The Position

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that client needs are understood and satisfied. Ideal candidates will have the ability to build and manage client relationships, lead multiyear strategic planning, and maintain a proactive approach with managing the day-to-day compliance and workflow of the client business. To be successful in this role, candidates must be committed to ensuring that company offerings meet the individual needs of the client as well as using excellent verbal and written communication skills to understand client needs and explain value.

Requirements

• Must currently possess or ability to obtain appropriate licensing, including Ohio Health and Life.

Nice To Haves

• Proven experience in Account Management, Business Development, Relationship Management, Customer Success or similar.
• Ability to build relationships with clients based on trust and respect.
• Skilled at collaborating with internal departments to facilitate client need fulfillment.
• Great critical thinking skills and experience collecting and analyzing data to learn more about consumer behavior.
• Attention to detail and skilled at keeping accurate records and account notes.
• Excellent problem-solving skills.
• Knowledgeable of industry trends.
• Recent college/graduate school graduates who are outgoing, sociable, and skilled in all forms of communication.
• Experienced account managers with proven experience managing a book of business, no preferred industry.
• Seasoned hospitality industry employees.

Responsibilities

• Ensure that client needs are understood and satisfied.
• Build and manage client relationships.
• Lead multiyear strategic planning.
• Maintain a proactive approach with managing the day-to-day compliance and workflow of the client business.
• Ensure that company offerings meet the individual needs of the client.
• Use excellent verbal and written communication skills to understand client needs and explain value.
• Collaborate with internal departments to facilitate client need fulfillment.
• Collect and analyze data to learn more about consumer behavior.
• Keep accurate records and account notes.
• Maintain updated knowledge of company products and services.
• Proactively manage complaints and prevent additional issues by improving processes.
• Act as a client advocate with a focus on improving the buyer experience.

Benefits

• 401K with company matching.
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance.
• 8 paid holidays plus generous paid time off.
• Company paid TelAssurance, a wellness benefit that offers unlimited telemedicine and a robust Rx program.
• Onsite gym and health coaching
• Opportunity to grow and develop in a supportive and positive work environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level