Client Success Manager
About The Position
The Client Success Manager serves as the primary point of contact for clients, managing and expanding a portfolio of insurance carrier accounts. This role is committed to delivering outstanding customer service and ensuring optimal client satisfaction, while also identifying opportunities to enhance offerings and foster lasting relationships. As a trusted advisor, the Client Success Manager works closely with clients to understand their evolving needs and recommend suitable solutions. Collaboration with the operations, implementation, and sales teams enables the delivery of customized resolutions that meet the highest standards of customer satisfaction. The Client Success Manager is accountable to the Vice President of Client Experience, providing regular updates and ensuring alignment with organizational goals through direct reporting. Works with VP Client Experience and other Senior Leaders to develop, draft and execute on client program specific strategic plans to grow utilization and assignment volume.
Requirements
- Accountable to the Vice President of Client Experience, providing regular updates and ensuring alignment with organizational goals through direct reporting.
Responsibilities
- Serves as the primary point of contact for clients, managing and expanding a portfolio of insurance carrier accounts.
- Delivers outstanding customer service and ensures optimal client satisfaction.
- Identifies opportunities to enhance offerings and foster lasting relationships.
- Works closely with clients to understand their evolving needs and recommend suitable solutions.
- Collaborates with operations, implementation, and sales teams to deliver customized resolutions.
- Provides regular updates to the Vice President of Client Experience and ensures alignment with organizational goals.
- Works with VP Client Experience and other Senior Leaders to develop, draft and execute on client program specific strategic plans to grow utilization and assignment volume.
Benefits
- Competitive base pay
- Bonus/Incentive Pay and other Performance-Based Rewards
- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
- Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
- Training programs that promote continuous learning and career progression while enhancing job performance.
- Sustainability programs that give back to the communities in which we live and work.
- A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
