Client Success Manager

Virtual Peaker•Louisville, KY

12d•Remote

About The Position

Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to: Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker Use tools to document activities and codify decision points and milestones Follow internal processes to track, manage, and respond to client inquiries and product feedback Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts Other duties as assigned that contribute to Virtual Peaker’s success

Requirements

Bachelor's degree from an accredited institution
4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof
Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
Experience with Google Suite, Slack, and other online collaboration tools
A collaborative and growth-oriented mindset that is motivated to learn new things quickly
A sense of ownership and pride in one’s performance and impact on the company’s success
Critical thinking and problem-solving skills
Strong organizational skills, including project and process management
Remote work experience and ability to travel for conferences, client visits, and company gatherings

Responsibilities

Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications
Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker
Use tools to document activities and codify decision points and milestones
Follow internal processes to track, manage, and respond to client inquiries and product feedback
Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts
Other duties as assigned that contribute to Virtual Peaker’s success