Client Success, Manager

Mending•New York, NY

12h•$100,000 - $130,000

About The Position

Mending is a team of healthcare nerds, software engineers, product designers, direct primary care doctors, health technology operators, and more. Our mission is to craft better health by accelerating the future of care. Today, our products focus on Direct Primary Care (DPC). We build the technology and infrastructure that helps employers, health plans, TPAs, brokers, and DPC practices work together at scale. Our data platform integrates DPC into health plans in ways that lower costs, improve access, and deliver better outcomes for members. In doing so, we bring more patients into DPC practices while preserving what makes the model work.

Requirements

6+ years in a client-facing commercial role.
Experience carrying a number and crushing it. Expansion, land-and-expand, or channel sales all count.
Experience in enterprise-level implementations. You understand when and how to identify risks and proactively address them to meet the go-live date.
Intermediate working knowledge in Excel or Google Sheets, you qualify if you understand the difference between a VLOOKUP and INDEX(MATCH).
Strong written communication. You can turn a messy account situation into a two-bullet read for an executive.
Organized and self-directed across multiple active workstreams.
Comfort with ambiguity and excitement about building processes from scratch.

Nice To Haves

SQL is a plus, not a requirement.
Healthcare, insurance, or startup experience is a plus but not required.

Responsibilities

Work alongside brokers, benefits consultants, TPA account managers and health plan administrators to bring in new employer groups under signed TPAs and drive member attachment inside live groups.
Own renewals and key client relationships.
Own implementations end-to-end for health plan and TPA partners from contract signing, as their first non-sales point of contact from Mending.
Run regular business reviews and manage reporting with existing partners.
Continue to build out and iterate on the way client success operates, partnering closely with other internal teams – sales, network, engineering, data and analytics.