Client Success Manager

Minty

2d•Remote

About The Position

Minty is seeking a dynamic Client Success Manager to support our clients through a period of rapid growth, brand evolution, and product expansion. This individual will own the post-sale client relationship across Minty Business — our suite of B2B tools that drive online customer acquisition — and serve as a trusted advisor to ensure clients maximize value from the Minty ecosystem. The Client Success Manager will oversee onboarding, account strategy, performance optimization, renewals, and ongoing client engagement. This role is critical to driving client satisfaction and retention, identifying growth opportunities, increasing product adoption, and ensuring coordinated, cross-functional execution to fuel long-term partnership success. Minty is a modern ecommerce platform built to create better outcomes for both businesses and shoppers. We help businesses answer shopper questions, prevent lost revenue, and recover missed opportunities — while growing and engaging a trusted shopper network through Minty.com. We recently unified our products and brand to create a flywheel between business growth and shopper value. Our next phase requires a client success leader who can bring clarity, structure, and momentum to a complex ecosystem — aligning client onboarding, performance strategy, product adoption, and renewal execution into one cohesive experience that drives measurable value for our partners. We value curiosity, clarity, data-driven decision-making, and ownership. We move fast, test often, and expect leaders to build systems that scale beyond themselves.

Requirements

1-3+ years of experience in a client facing role
Experience in the eCommerce / Adtech / Martech industries preferred
Foundational knowledge of e-commerce and marketing terms, a plus
Preference and proven ability to work in a fully remote environment
Proven track record of meeting and exceeding performance goals in demanding roles, including effectively balancing customer retention goals.
An exemplary work ethic, a positive "get it done" attitude, and a relentless focus on results
Quick to learn and self start
Excellent written, verbal communication skills

Nice To Haves

Foundational knowledge of e-commerce and marketing terms, a plus

Responsibilities

Responsible for the day-to-day management and communication across all assigned accounts
Proactively provide value to your named accounts by identifying successful clients and solving additional challenges through thoughtful cross-sell opportunities that expand their impact.
Excellent at client communication addressing FAQs regarding: billing, campaigns, performance, tagging optimizations, suppressions, etc
Demonstrate a deep understanding of Minty products and services to internal constituents as well as external clients and partners
Ensure the timely delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of weekly/monthly/quarterly initiatives
Assist with challenging client requests or issue escalations as needed
Consistently report on key customer retention and revenue metrics while driving strategies that improve client outcomes, satisfaction, and long-term growth
Work closely with other members of the Customer Success team to ensure all customer processes are optimized, documented, and running efficiently