Client Success Manager

Invue • Melbourne, FL

3d

About The Position

We are looking for a highly organized, customer-focused Client Success Manager to lead customer programs from initial implementation through launch and ongoing post-launch support. This role is ideal for someone who combines exceptional attention to detail and a strong sense of urgency with the ability to understand the bigger picture and deliver outstanding customer experiences. The Client Success Manager will serve as a trusted point of contact for customers, coordinating software rollouts, managing project details and deadlines, resolving issues, and partnering with Sales and internal teams to ensure successful customer outcomes. This role requires someone who can manage tactical details, anticipate challenges, meet short-notice deadlines, and maintain a high level of integrity and professionalism in a customer-facing environment.

Requirements

• Exceptional attention to detail and the ability to manage complex projects with many moving parts.
• A strong sense of urgency and the ability to deliver accurate, high-quality work under tight or short-notice deadlines.
• A customer-first mindset with excellent communication, listening, and relationship-building skills.
• High degree of integrity, accountability, and professionalism when working with customers and internal teams.
• Ability to balance tactical execution with big-picture thinking and understand how individual details impact the overall customer experience and business.
• Strong problem-solving skills and the ability to find solutions with minimal direction.
• Excellent organization, time management, and follow-through.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint.

Nice To Haves

• Experience supporting technology solutions, software implementations, or B2B customers is preferred.

Responsibilities

• Serve as the primary customer contact throughout implementation, launch, and ongoing post-launch support.
• Coordinate customer projects, pilots, tests, and technology rollouts, ensuring details, dependencies, and deadlines are accurately managed.
• Maintain strong relationships with key customer stakeholders and participate in regular customer meetings and program reviews.
• Provide ongoing product and technical support for software solutions deployed on customer hardware, including troubleshooting, issue resolution, and escalation management.
• Respond quickly to customer requests and time-sensitive issues with a strong sense of urgency and ownership.
• Partner with Sales and internal teams to execute programs, resolve issues, identify opportunities, and support account growth.
• Manage and prioritize multiple projects and competing customer needs while maintaining a high degree of accuracy.
• Manage and support the Client Support Specialist team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level