Client Success Manager

Sage•New York, NY

1d•Hybrid

About The Position

Sage is hiring a Senior Client Success Manager to own relationships with regional and community leaders across strategic operators. You will guide customers through the full post sales lifecycle, drive strong adoption of our nurse call, fall detection and analytics products, and lead pilots that demonstrate measurable impact that results in Net Operating Income (NOI). You will run QBRs in partnership with the Growth team for regional and C-suite stakeholders, present clear analytics on impact, and align on priorities for each quarter. This is a field forward role with regular on site time to understand how Sage is used in daily practice, strengthen staff engagement, and champion customer feedback internally.

Requirements

At least five (5) years of experience working in a client success or account management role at high growth saas companies
Experience in managing enterprise level accounts with senior stakeholders
Proven track record of driving high NRR and renewal rates
Self-starter with desire to take ownership of key company initiatives and drive success; thriving in ambiguity and not scared of a challenge
Passion for Sage's mission to improve care for older adults and their caregivers

Nice To Haves

Demonstrated expertise in executive stakeholder management, data-driven decision making, building scalable processes, and driving measurable customer outcomes
Strong communicator with the ability to influence cross-functional priorities and translate customer insights into product and business decisions
Industry expertise in senior living or related sectors, with the ability to apply that knowledge to deliver customer value

Responsibilities

Own strategic relationships with regional operators and community leadership teams, understand their operational goals, and ensure Sage is positioned as a trusted partner in improving resident safety, caregiver workflow, and NOI outcomes
Define success plans for each community and client enterprise, set measurable quarterly targets, and guide partners toward goals related to adoption, response time improvement, clinical workflow efficiency, and expansion readiness
Lead QBRs with regional and C-suite stakeholders that showcase the value of Sage
Surface and qualify expansion opportunities (CSQLs) across communities, partner with the Growth team to shape clear “why expand” business cases
Analyze resident care, clinical, and staffing data to identify trends and insights at both the community and portfolio levels, translating findings into clear value and actionable recommendations.
Observe and understand how users are using Sage, identify areas of improvement and communicate feedback to teams internally
Serve as the voice of the customer by capturing on the ground insight and translating it into clear, actionable needs for Product, Engineering, and Support