Client Success Manager
About The Position
Siemens is seeking a proactive, customer-focused, results-driven Client Success Manager to manage a portfolio of Mid-Market accounts, typically generating $30K–$70K in annual recurring revenue. The CSM serves as a trusted advisor, helping customers achieve business outcomes, realize value from their investment, and build long-term partnerships. The role supports Siemens’ growth strategy by developing Mid-Market customers into future Enterprise and Strategic accounts through proactive engagement, value realization, and strategic account planning. The position combines customer success expertise, commercial acumen, and revenue accountability. The CSM drives renewals, identifies growth opportunities, manages forecasts, and owns a revenue target while aligning customer goals with business objectives. The U.S.-based role is ideally located in Raleigh, North Carolina, but qualified remote candidates across the United States are encouraged to apply. The listed work mode is Hybrid (Remote/Office).
Requirements
- A BA/BS degree or, in lieu of a degree, 5+ years of Client Success experience.
- At least 2 years of experience in Customer Success, Account Management, or related roles.
- Proven success managing Mid-Market or SMB accounts with ARR above $30K in a SaaS or technology environment.
- Familiarity with SaaS operations, including subscription models and customer lifecycle management.
- Experience using Salesforce, Microsoft Office, and business intelligence tools.
- Strong commitment to metrics and data-driven decision-making.
- Demonstrated experience owning a revenue target, managing a forecast, and contributing to account growth.
- Excellent communication and collaboration skills for maintaining strong client relationships.
- Clear, concise verbal and written communication, including effectiveness with live and virtual presentations.
- Strong organizational, time-management, and project-management skills.
- Diagnostic skills to solve customer problems efficiently and engage internal stakeholders as needed.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Experience working with clients in one or more of these verticals: Energy, Manufacturing, Education, Government, or Healthcare.
- Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.
Nice To Haves
- Bachelor’s degree.
- Experience with ChurnZero, Gainsight, or similar Customer Success platforms.
- Background in CMMS (Computerized Maintenance Management Systems).
- Demonstrated ability to grow accounts and transition customers into higher-value tiers.
Responsibilities
- Manage a portfolio of Mid-Market accounts after onboarding, supporting customer satisfaction and retention.
- Manage the client renewal process, including forecasting and securing revenue.
- Drive product adoption and engagement through proactive outreach and success planning.
- Identify upsell, cross-sell, and expansion opportunities in collaboration with Sales.
- Monitor account health and usage metrics to identify risks and opportunities.
- Conduct regular check-ins and account or business reviews, and maintain up-to-date success plans aligned with customer goals.
- Represent the voice of the customer internally by advocating for customer needs and feedback.
- Collaborate with internal teams to resolve issues and deliver a seamless customer experience.
- Develop Mid-Market accounts into Enterprise-level relationships through strategic engagement and value delivery.
Benefits
- Siemens offers a variety of health and wellness benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
