Client Success Manager (CSM)
Gateway Search Associates•Glassboro, NJ
5d
About The Position
Gateway Search is working with a high-performing, sustainability-focused service company in South Jersey to fill a full time, permanent Customer Service role that offers long-term growth. The CSM will be the primary heartbeat of the client experience—handling everything from the first call to the final walkthrough for service projects.
Requirements
- 4+ years in high-volume customer service, scheduling, or client management in the project-based industries (construction, home services, tree services, grading/drainage, landscaping, or fence installation)
- Multitasker who stays calm under pressure and builds rapport instantly
- Proficient with CRM tools.
Responsibilities
- Lead the Client Journey: Act as the sole point of contact from initial inquiry through project completion.
- Strategic Scheduling: Qualify leads and manage crew logistics based on urgency and priority.
- Proactive Coordination: Bridge the gap between clients and field crews to ensure seamless execution.
- Project Closeout: Manage call tracking, drive our Google Review program, and ensure 100% satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
