Client Success Manager

Hinge Health

4d

About The Position

At Hinge Health, we're transforming how 20+ million people access musculoskeletal care—and our Client Success team is at the heart of that impact. As a Client Success Manager, you'll be the trusted partner to our employer clients, ensuring they maximize the value of Hinge Health programs and deliver life-changing outcomes to their employees. This isn't just account management—it's a cross-functional role where you'll act as strategic advisor, program expert, and relationship builder, directly influencing client retention, product adoption, and revenue growth. If you thrive in a fast-paced, mission-driven environment and love turning data into action, this is your opportunity to make a measurable impact.
What You'll Accomplish
In your first 3 months: You will build strong relationships with your assigned clients, conduct comprehensive program audits to understand their current state, and partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies.
In your first 6 months: You will launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients. You'll begin reporting on program value using data-driven insights, managing escalations with confidence, and identifying opportunities for product expansion.
In your first year: You will own a full book of business, consistently achieving high satisfaction scores with exceptional rates of retention. You'll turn clients into advocates, supporting sales references and marketing initiatives, while ensuring your clients utilize Hinge Health's full suite of products to maximize member impact.
Who You Are
A Relationship Builder: You naturally build trust at all levels—from frontline HR contacts to C-suite executives—and are seen as a respected thought-partner who understands client culture, priorities, and goals.
A Data Storyteller: You craft compelling narratives using data-driven insights to influence customer decisions and demonstrate program ROI. You know how to turn complex metrics into clear, actionable recommendations.
Strategic & Resourceful: You effectively navigate the complexities of managing multiple clients at different lifecycle stages, balancing client needs with internal resources to drive high customer satisfaction year after year.
A "Learn-it-all": You embody Hinge Health's cultural value of continuous learning—becoming a subject matter expert on our products, understanding common use cases, and confidently presenting solutions to clients.
Resilient & Results-Driven: You manage complexity with ease, asking the right questions to analyze situations, acquire data, and uncover root causes. You think long-term and don't sacrifice sustainable value for short-term wins.

Requirements

• 2+ years of experience as a Client Success Manager, Account Manager, or similar client-facing role within digital health, building relationships and managing a full book of business comprised of employers and/or health plans
• Proven ability to communicate effectively with internal and external stakeholders (clients, consultants, health plans, cross-functional partners) in ways that convey clarity, rigor, and conciseness—through both written and visual formats
• Demonstrated success in driving client retention, adoption, and satisfaction in a client success or account management capacity
• Data proficiency: Comfortable working with data to tell stories, track KPIs, and make recommendations

Nice To Haves

• Bachelor's Degree strongly preferred
• Experience at a high-growth startup or fast-paced tech company, with an understanding of the associated challenges
• Deep understanding of employee benefits, digital health, and the healthcare ecosystem
• Advanced Excel skills and experience with data integration tools (e.g., Salesforce, Looker, Tableau)

Responsibilities

• build strong relationships with your assigned clients
• conduct comprehensive program audits to understand their current state
• partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies
• launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients
• begin reporting on program value using data-driven insights
• managing escalations with confidence
• identifying opportunities for product expansion
• own a full book of business
• consistently achieving high satisfaction scores with exceptional rates of retention
• turn clients into advocates, supporting sales references and marketing initiatives
• ensuring your clients utilize Hinge Health's full suite of products to maximize member impact

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level