Client Success Manager
About The Position
Vivo Care is a leader in delivering and supporting remote care for US-based healthcare practices. Their platforms for Remote Patient Monitoring and Chronic Care Management help medical groups provide effective remote care, improving patient outcomes, lowering costs, and creating proactive healthcare pathways. As a physician-led company, Vivo Care empowers patients to connect with their physicians for better health and early detection of issues. With recent Series A funding, the company is experiencing rapid growth and is focused on building the best RPM platform. They offer a collaborative and fun work environment.
Requirements
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple client accounts and prioritize tasks effectively
- Excellent communication and interpersonal skills, with the ability to explain complex solutions in clear, understandable terms
- Strong Excel skills
- Tech-savvy with a strong comfort level using digital platforms and software applications
- Ability to adapt communication, presentations and trainings to match the audience
- Bachelors degree or equivalent experience
- 3+ years of experience in a client-facing role, preferably within healthcare technology or a related field.
Nice To Haves
- Background in insurance, claims reviews or US Healthcare an asset
Responsibilities
- Client onboarding and support
- Training and education
- Drive product adoption and patient enrollment
- Long-term account management
- Relationship management
- Reporting and analysis
- Troubleshooting and support
- Ability to travel to the United States as needed to support new and existing clients
Benefits
- 100% of the employee premium for health, dental, and vision covered
- Flexible PTO
- Company Holiday and Paid Sick Time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
