Client Success Manager
Marvin Behavioral Health•New York, NY
•$120,000 - $140,000•Remote
About The Position
We’re looking for a high-impact east coast based Client Success Manager to own and grow relationships with our health system partners. This role is responsible for driving adoption, retention, and expansion across a portfolio of enterprise accounts. The ideal candidate brings experience managing complex healthcare clients in a high-growth environment and is comfortable operating at both the executive and operational levels. Join us in building something that meaningfully improves the lives of healthcare workers.
Requirements
- 5–8+ years of experience in client success, account management, or related roles
- Experience owning a book of business of $1M+ in ARR
- Experience managing enterprise or strategic accounts, ideally within healthcare or health tech
- Proven ability to engage and influence C-suite stakeholders
- Strong track record of driving retention, adoption, and/or revenue expansion
- Comfortable navigating complex organizations and ambiguous environments
- Excellent communication, presentation, and stakeholder management skills
- Highly organized with strong project management capabilities
- Experience with CRM and analytics tools (e.g., Salesforce, Excel, or similar)
- East coast time zone required
Nice To Haves
- Experience working with employer-sponsored benefits or benefits platforms
Responsibilities
- Own a portfolio of health system accounts, driving retention, satisfaction, and growth
- Build and maintain strong relationships with C-suite and senior stakeholders across client organizations
- Lead strategic account planning and quarterly business reviews (QBRs) tied to measurable outcomes
- Drive product adoption and engagement across client organizations, ensuring long-term value realization
- Identify and execute opportunities for account expansion (additional sites, services, or programs)
- Partner cross-functionally (product, clinical, ops) to advocate for client needs and influence roadmap priorities
- Track and analyze key success metrics, including activation, engagement, clinical outcomes, and satisfaction
- Proactively identify risks and develop mitigation strategies to ensure client success
- Partners with CS leadership to define, refine, and continuously improve customer success best practices, processes, and playbooks as the organization grows and scales
Benefits
- Remote role with occasional onsite client visits and in-office team building in our NYC office.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
