Client Success Manager

American City Business Journals•Charlotte, NC

38d

About The Position

The Client Success Manager is responsible for managing day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors, and clients/agencies. This role involves maintaining excellent rapport, stewarding campaigns from start to finish, executing campaigns accurately and efficiently, and providing performance insights and analysis. The manager will also optimize campaigns to ensure delivery and maximize ROI, steward pilot programs, and act as a key holder for Sales Hub updates. Weekly team checks and other assigned duties are also part of the role.

Requirements

Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner.
Strong decision-making, problem solving and conceptual thinking abilities.
Meticulous attention to detail and excellent follow through.
Exceptional character with a high degree of integrity and business ethics.
Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively.
Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management.
Ability to learn quickly in a fast-paced environment.
Ability to work with diverse personality types to meet time sensitive deadlines.
An interest in new digital media technologies and a desire to always be learning something new.
Ability to work independently and in a team environment.
Must be flexible and open to new ideas and methods.
Strong work ethic.

Responsibilities

Manage day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors, and clients/agencies.
Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls).
Execute campaigns accurately and efficiently.
Track and offer insights and analysis of performance metrics for products/campaigns.
Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI.
Steward any pilot programs with various markets related to new product rollouts or enhancements.
Act as Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team.
Participate in weekly team checks as assigned.
Perform other duties as assigned.