Client Success Manager

Jonas Software

4d • Remote

About The Position

Client Success Managers oversee sales for a portfolio of customer accounts and the related customer experiences. Customer success is vital to our organization. As a Client Success Manager, you will be building and maintaining strong, long-lasting customer relationships to secure and increase revenues. The individual will report to the head of Sales and Customer Success with responsibilities for the end-to-end customer experience - including sales, internal operations, and growing customer relationships and the related book of business.

Requirements

• Self-motivated team player with a positive outlook and strong work ethic.
• Passion for developing deep customer relationships and delivering exceptional service & sales results.
• Strong empathy for customers with a balanced passion for growing the business.
• Articulate, confident, and friendly communication skills.
• Versed in managing multiple stakeholders; internal and external.
• Process-driven and detailed-oriented.
• Inside/Remote sales and customer success management experience in technology or SaaS-oriented solutions.
• Experience with the use of Salesforce.

Nice To Haves

• Bachelor’s degree from a four-year college or university is preferred.
• Sports information professional with experience in college and/or professional athletics is preferred.

Responsibilities

• Drive new revenue growth opportunities, feature adoption, and overall customer satisfaction.
• Manage the entire customer lifecycle, including the sales, launch, growth, renewal, and related order management.
• Enhance customer experience by being a subject matter expert in the competitive athletics marketplace, which includes college, professional, and high school athletics.
• Partner with internal teams to market, implement, and support customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level