Client Success Manager - Telehealth
About The Position
Isaac Health is a rapidly growing telehealth company focused on improving brain health and dementia care accessibility. Since launching in 2022, the company has expanded its reach across the US, supported by leading healthcare investors. Isaac Health is dedicated to providing high-quality, patient-centered care for the evaluation and management of brain health conditions, aiming to deliver exceptional patient and family outcomes. The company emphasizes clinical quality and safety, evidenced by strong patient improvement rates in cognitive goals and neurocognitive symptoms. Isaac Health is committed to transforming access to brain health care by making it convenient and accessible, while also tackling associated stigmas. The company is seeking mission-driven leaders to join their team and contribute to their growth and mission.
Requirements
- 2 years in customer/partner success, implementation or account management.
- Strong growth mindset and results orientation; adept at identifying opportunities to upsell, cross-sell, and deepen engagement within managed accounts.
- Exceptional communicator with the skill to push back constructively to align client expectations and manage complex technical integrations.
- Data-driven, adept at customer analytics, success metrics, and designing structured spreadsheets for reporting and complex matrix management.
- Proven success driving adoption and retention in a health tech environment.
- Highly organized with strong project management skills, able to oversee multiple customer relationships, drive growth initiatives, and keep stakeholders aligned on key deliverables.
Responsibilities
- Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement.
- Lead implementation, develop best-practice playbooks, and boost patient and provider adoption.
- Prove Isaac Health's value to clients.
- Act as the primary contact for customers, addressing needs, concerns, and escalation paths.
- Develop success plans, track adoption KPIs, and ensure value realization for clients.
- Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery.
- Prepare and present regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth.
Benefits
- Mission-driven impact
- Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
- Path to develop and grow
- Readily available clinician leadership for case consultations to ensure you always receive the support you need
- Access to innovative technology to support you in delivering the highest quality of care to your patients
- Access to continuing training and education
- Remote-first model
- Flexibility to choose the hours and schedule that work best for you
- Work virtually from anywhere in the United States
- Culture and connectivity
- A highly responsive and supportive team of clinical and operational management
- Decreased administrative time for clinicians through ongoing technology improvements and automation
- Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
