Client Success Manager

DNP Imagingcomm America CorporationConcord, NC
$50,000 - $60,000Onsite

About The Position

Execute Sales Strategy by selling thermal transfer ribbons and dye-sublimation ribbons in North and South American markets. Conduct market research for dye-sublimation ribbons, and other DNP products such as card and hologram products.

Requirements

  • Strong knowledge of personal computer and Microsoft software products.
  • Strong aptitude for evaluating technical information.
  • Excellent written and oral communication skills.
  • Ability to travel when necessary to develop markets/sales aggressively.
  • Must be able to complete tasks, including paperwork, within specified time and in a professional manner.

Nice To Haves

  • Bachelor degree in Business Administration or equivalent experience.
  • Previous B2B sales experience preferred.

Responsibilities

  • Communicate with customers, and DNP (Japan) and IMS America, to coordinate production efforts, delivery of products, quality and customer satisfaction, and follow up of customer payment.
  • Develop positive relationships with assigned customers.
  • Identify customer needs, establish buying influences, budgets and purchasing criteria.
  • Provide accurate sales forecasts and sales reporting.
  • Prepare estimates and contracts with customers. Overcome objections to sale closure.
  • Properly document all customer interactions and inform management and other departments when necessary.
  • Develop sales presentations for customers and Executives as requested.
  • Develop new customers and markets, contact potential customers.
  • Secure payments from the customers.
  • Research market of products described above, or any new products.
  • Travel domestically and internationally as required to visit existing and potential customers to promote products.
  • Additional duties as assigned by management.
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