Client Success Manager

In-Telecom•Louisiana, LA

About The Position

This is not a traditional Client Success role. We are intentionally evolving beyond passive relationship management, reactive support, or administrative coordination. We are building a team of Strategic Technology Advisors who take ownership of client outcomes and directly influence long-term business trajectory. As a Client Success Manager (CSM), you will act as a trusted consultative partner leading executive conversations, uncovering operational risk, and aligning complex technology strategies to real business outcomes. If you’re looking for ownership, autonomy, and the ability to influence client strategy, this is where you build.

Requirements

Clear, confident communication with both technical and non-technical stakeholders
Ability to lead high-value business conversations
Asks sharp questions to uncover root-cause business issues
Moves beyond symptoms to identify strategic opportunities
Comfortable discussing IT, cybersecurity, AI communications, and physical security
Able to translate technical complexity into business impact
Takes accountability for outcomes and follows through
Operates effectively in fast-paced, evolving environments
Uses data, trends, and account insights to tell a clear “before and after” story
Connects technology decisions to measurable business outcomes

Nice To Haves

Mindset, ownership, and thinking ability over resumes and buzzwords

Responsibilities

Lead executive-level conversations on IT strategy, cybersecurity, cloud, and lifecycle planning
Align technology investments to business goals and operational maturity
Proactively uncover operational friction, business risk, and technology gaps
Translate complex environments into clear, actionable recommendations
Own retention and Net Revenue Retention (NRR) across your portfolio
Identify and position expansion opportunities tied to measurable outcomes
Act as the internal quarterback across engineering, support, and sales teams
Ensure commitments are executed and client outcomes are delivered
Navigate multi-threaded relationships across leadership, operations, finance, and IT
Guide clients through evolving priorities, initiatives, and technology rollouts