Client Success Manager

Harris Computer

23d

About The Position

KPI Monitoring and Reporting: You will track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR, ensuring that clients are meeting their financial objectives. You will generate reports that provide insights into these KPIs, helping clients make informed decisions. Data-Driven Decision Making: You will analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. Your data analysis will directly contribute to enhancing client outcomes. · Client-Centric Solutions: You will anticipate client needs within the context of revenue cycle management and tailored solutions to improve their operational and financial performance. · Communication and Problem-Solving: You will effectively communicate findings and insights related to KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified issues. · Task Management and Adaptability: You will manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [email protected] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

• Strong Analytical and Problem-Solving Skills: You excel in analyzing revenue cycle data, identifying trends, and solving problems related to KPI performance and revenue cycle processes.
• Proficiency in Data Analysis Tools: You are proficient in using tools such as Excel, SQL, and Tableau to analyze client data and generate insightful reports that drive decision-making.
• Understanding of Revenue Cycle Management: You have a basic understanding of healthcare revenue cycle management processes and can apply this knowledge to improve client KPIs and financial output.

Responsibilities

• Track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR
• Generate reports that provide insights into KPIs
• Analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes
• Anticipate client needs within the context of revenue cycle management and tailored solutions to improve their operational and financial performance
• Communicate findings and insights related to KPI performance to internal teams and clients
• Propose data-driven solutions to address any identified issues
• Manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed