Client Success Manager

Grubhub•Chicago, IL

1d•Hybrid

About The Position

This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking for a motivated and ambitious go-getter, a true hunter who thrives in a fast-paced, dynamic startup environment. If you're a closer with a passion for building relationships and a relentless focus on revenue growth, this is your opportunity to own a portfolio of high-value corporate clients. You’ll manage high-value corporate clients like banks, law offices, and tech firms who rely on Grubhub to feed thousands of employees daily, and you’ll play a central role in expanding programs as companies rethink their in-office and at-home meal programs and benefits. At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.

Requirements

A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role.
Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth.
Exceptional communication, negotiation, and relationship-building skills.
A history of thriving in fast-paced, high-pressure environments.
Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required.
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Our hybrid model requires 3 days a week in the office.

Responsibilities

Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement
Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.