Client Success Manager

CommScope•Shakopee, MN

9d•$76,000 - $95,000•Onsite

About The Position

In our ‘always on’ world, we believe it is critical to have a genuine connection with the work you do. Due to growth and customer demand, CommScope is looking to add a Client Success Manager to our Global Customer Experience team. How You'll Help Us Connect The World As a Client Success Manager, you will manage multiple concurrent project assignments of varying size and scope, medium to large single projects to include logistical support during project initiation, project planning, project execution, project control and project closure. You will be identifying priority projects within each account and work with Customer Service to define capabilities. You will maintain, manage, and follow up on quality/issues log from inception to resolution.

Requirements

BA/BS Degree in related field and / or 3+ years of related experience
Proven experience with computer applications including PC-based business applications and project management software. i.e. SAP, Data Repository, Lotus Notes, MS Office, Visio or other flowcharting software

Nice To Haves

Excellent communication, negotiation, presentation and facilitation skills with all associate and Management levels
APICS Certification and Project Management certificate of study desired
Strong organizational and interpersonal skills with a collaborative spirit.
The candidate should also be detail oriented and have a history and desire to drive efficiencies and process improvements.

Responsibilities

manage multiple concurrent project assignments of varying size and scope, medium to large single projects to include logistical support during project initiation, project planning, project execution, project control and project closure
identifying priority projects within each account and work with Customer Service to define capabilities
maintain, manage, and follow up on quality/issues log from inception to resolution