Client Success Manager - WasteX

Conservice • ,

37d

About The Position

The Customer Success Manager (CSM), WasteX at Conservice is the primary advocate for our customers' success, serving as the face of the WasteX program and owning the end-to-end customer experience. You will be accountable for the value created for our customers through three core pillars: Customer Value Creation, Customer Management, and Internal Enablement. We seek problem solvers who excel as both individual contributors and people developers.

Requirements

• Bachelor’s degree in business, Environmental Engineering, Environmental Sciences, or similar.
• 4–7 years of post-bachelor’s experience in a project-based environment (Customer Success, Consulting, or similar corporate roles).
• Experience with technology platforms (ERPs, CRMs, or niche SaaS technologies) and an understanding of SaaS business models.
• Proven ability to work across various functions and seniority levels (Frontline to C-Suite).
• Strong understanding of process methodologies and the effective use of data to drive decisions.

Nice To Haves

• Demonstrable experience in the waste and recycling industry is highly preferred.

Responsibilities

• Actively involved in onboarding new relationships, working directly with senior executives and frontline roles to implement the program.
• Owning the long-term relationship to ensure increasing value through strong business acumen, problem-solving, and relationship-building.
• Collaborating with internal leaders to improve products and drive continuous growth.

Benefits

• High Visibility: Work in a role where efforts have a genuine impact on business results and internal operations.
• Revenue Ownership: Build deep customer partnerships that deliver measurable ROI for clients and drive long-term retention for Conservice.
• Career Growth: Opportunity to grow within an industry leader in the waste services and sustainability space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level