Client Success Manager

CCC Intelligent Solutions•Chicago, IL

8d•$78,556 - $120,000

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the insurance economy, providing innovative AI solutions to simplify and enhance the claims and repair journey. The Client Success team is a commercial growth function responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes. CCC is actively hiring for multiple Client Success Manager roles across various levels, including Product Client Success Managers and Strategic Client Success Managers. Successful candidates are curious, analytical, commercially minded, and passionate about helping customers maximize value from CCC solutions. Specific responsibilities and account assignments will vary based on the role, level, and business need.

Requirements

Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or related customer-facing roles
Experience working in SaaS, technology, or enterprise software environments
Strong analytical and problem-solving skills with the ability to turn data into action
Ability to communicate complex concepts in a clear and customer-focused manner
Curiosity, adaptability, and comfort operating in ambiguity
A commercial mindset focused on customer outcomes and business value
Strong relationship-building and stakeholder management skills
Ability to collaborate effectively across cross-functional teams
Experience leading executive-level customer relationships (for more senior opportunities)
Ownership of strategic accounts, portfolios, or renewal outcomes (for more senior opportunities)
Experience presenting to VP and C-level stakeholders (for more senior opportunities)
Deep expertise in driving adoption, retention, and growth within enterprise customer environments (for more senior opportunities)

Responsibilities

Drive customer adoption, utilization, and value realization across CCC solutions
Build trusted relationships with customer stakeholders and become a strategic advisor
Develop expertise in CCC products, workflows, and customer use cases
Identify opportunities to improve outcomes, close usage gaps, and expand product adoption
Lead business reviews, success planning, and outcome-focused customer conversations
Analyze customer usage data and trends to identify risks and opportunities
Partner with Sales, Product, Support, and Operations teams to advance customer objectives
Support renewal, retention, and growth efforts through proactive customer engagement
Create and execute customer success plans that align business goals with solution capabilities
Serve as the voice of the customer and advocate for continuous improvement