Client Success Manager

Edlink•Austin, TX

2d•Onsite

About The Position

Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities get access to the various learning platforms they use. We're a small startup located in Austin, Texas (26 team members), but growing fast. We’re high-performing, and we tackle the problems that nobody else wants to take on. The ideal candidate will not just be an employee; they will be among the first few hires and will have the opportunity to contribute massively to the growth and direction of the organization as a whole.

Requirements

Worked in a startup, startup-like environment, or another setting where ownership, ambiguity, and follow-through mattered a lot
Comfortable speaking with technical stakeholders and can understand enough of the product to troubleshoot, explain tradeoffs, ask good questions, and guide clients toward the right next step
Excellent communicator — polished in writing, strong in meetings, thoughtful with executives, and able to make complex topics feel simple
Know how to build trust with different kinds of people — from day-to-day users to technical stakeholders to senior leaders. Comfortable learning what each person cares about, adapting communication style, and becoming someone they trust to follow through.
Proactive about surfacing risk. Notice when usage changes, a champion leaves, priorities shift, communication slows down, or a client’s goals no longer line up with how they’re using the product
Strong judgment around when to solve something yourself, when to escalate, and how to bring internal teams the full context they need to act quickly
Care about business outcomes, not just task completion. Want to understand what success means for the client and how Edlink can help them get there
Organized enough that clients and teammates trust you to follow through without being chased
Can spot when a client may be losing confidence, asking for work outside the intended scope, or showing signs that their needs are changing
Passionate about working with technical products. This role needs someone who’s excited to dig into our API and data solutions to help clients succeed.

Nice To Haves

Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.
Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.

Responsibilities

Build strong, trusted, multi-threaded relationships with clients across technical, operational, and executive stakeholders
Understand each client’s business goals, technical constraints, internal priorities, and risks — and connect Edlink’s product value back to those outcomes
Lead strategic client touchpoints, including business reviews, account planning conversations, adoption check-ins, and executive updates
Help clients get more value from Edlink by identifying workflow improvements, adoption opportunities and best practices
Proactively monitor account health, usage patterns, stakeholder changes, support trends, and other risk signals before they become client escalations
Act as the client’s internal advocate by bringing clear, well-documented context to Product, Engineering, Support, Sales, and leadership
Translate complex product or technical topics into clear recommendations for both technical and non-technical audiences
Partner closely with Sales or Account Management when commercial topics arise, while keeping your own focus on client outcomes, product value, adoption, and relationship health
Continuously look for ways to improve the client experience, strengthen internal processes, and make Edlink easier to work with

Benefits

Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.
$85K - $120K Depending on Experience + Performance Based Bonus
OTE $93K - $132K
Variable salary as 10% of overall OTE (90/10 split)
Downtown parking
Generous PTO
Weekly team lunches
No bureaucracy
Flexible working hours
Health, Dental, and Vision Insurance Options
Paid Parental Leave