Client Success Manager

GrapeTree Medical Staffing•Milford, IA

1d•Hybrid

About The Position

The Client Success Manager at GrapeTree Medical Staffing is a critical role focused on driving client engagement, satisfaction, and long-term retention. This position involves close partnership with clients to understand their evolving needs, re-engage inactive accounts, and reinforce the value of GrapeTree’s workforce solutions. Through strong relationship-building, consultative selling, and active listening, the Client Success Manager identifies the root causes of client disengagement and translates these insights into actionable strategies to support retention and revenue growth. GrapeTree Medical Staffing values its team members as the most important factor in building a thriving company and seeks passionate, hard-working individuals to contribute to its mission of improving healthcare.

Requirements

Strong sales or account management skillset, with a proven ability to re-engage inactive clients and uncover root causes of disengagement
Tenacious, resilient, and curious worker who thrives in situations requiring problem-solving, ownership, and targeted outcomes
Strong communication and organizational skills
High level of customer service skills, including customer support and issue resolution experience
Proficiency in Microsoft Office and general business software tools
Familiarity with internet-based tools and systems
High School Diploma or equivalent

Responsibilities

Own client disengagement intelligence by identifying, documenting, and categorizing root causes of reduced or lost utilization, and turning those insights into clear, actionable direction for the business
Identify, track, and report key retention drivers, risks, and utilization trends, ensuring leadership has clear visibility into what is driving client growth, stagnation, or loss
Lead proactive re-engagement efforts with inactive or at-risk clients, clearly diagnosing and documenting drivers of disengagement, and translating findings into targeted recovery strategies and internal action plans
Establish a consistent feedback loop with Sales, Operations, and Leadership to translate client-level insights into pricing strategy, service improvements, and demand generation initiatives
Drive revenue growth by applying effective consultative sales techniques and strategic account management practices
Build and sustain strong client relationships through responsive communication, proactive outreach, and trusted partnership
Ensure a high level of client satisfaction by addressing concerns with urgency and solution-oriented thinking
Research, develop, and implement retention and recruitment strategies that support business objectives