Client Success Manager
The VA Group, LLC•,
•$6 - $7•Remote
About The Position
Join Our Team as a Client Success Manager! Are you skilled at building enduring, trust-based relationships with Virtual Assistants (VA) and their clients? Do you excel at ensuring client needs are met while overseeing complex campaigns? The VA Group invites you to apply for our Client Success Manager position and join our results-driven, client and VA-centric team. Join us today and earn a $25 Client Selection Spiff, plus up to a $150 Sign-On Bonus in your first year!
Requirements
- Bachelor’s degree in Business, Management, or a related field.
- A minimum of 3 years of experience in managerial positions, preferably in client success or account management.
- Proficient in CRM and Project Management software.
- Strong analytical, communication, and leadership skills.
- Headset: USB headset with noise cancellation
- Webcam: Working webcam
- Computers: Primary and backup computer with at least i5 to i7 processor and 8GB RAM
- Internet: Main internet service speed of at least 25 Mbps wired connection; backup internet speed of at least 10 Mbps
- Non-U.S. Based Applicants Only. Applicants must reside outside of the United States and should not hold U.S. residency or citizenship unless specified otherwise by the role needed.
Responsibilities
- Oversee and micromanage Virtual Assistants
- Coordinate communication between clients and Virtual Assistants
- Engage in daily communication with VAs and weekly calls with clients to understand their needs and articulate the value of our services
- Conduct weekly client calls if needed
- Ensure end-of-day reporting is clear and concise, confirming a full day of work
- Monitor the performance of Virtual Assistants and provide feedback
- Implement continuous improvement strategies to enhance VA performance
- Answer client queries and resolve complaints within a 24-hour Turnaround Time (TAT), extending to 48 hours only when absolutely necessary
- Collaborate with other departments for a unified client experience
- Provide smooth and professional offboarding of clients as needed
Benefits
- $25 Client Selection Spiff
- Up to a $150 Sign-On Bonus in your first year
- Competitive base salary coupled with performance-based bonuses.
- Leadership development
- Work-life balance
- Location flexibility
- $150 sign-on bonus on your 3rd month
- Job security and stability
- Exceptionally supportive team
- Opportunities for career growth
- Fun work environment
- $10 for each campaign retained for 30 days post the first Go-Live week
- $20 for each campaign retained for 60 days, an additional $20 after 90 days
- $75 for each campaign retained for 6 months
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What This Job Offers
Job Type
Full-time
Career Level
Manager
